Servicing

Machine Servicing and Repairs

We are currently at capacity level for Nick to complete service and repairs of machines before Christmas 2020.
Please book your machine service in for the next available time by phoning us to discuss.

Bernina Northland proudly offers in-house machine servicing and repairs with Northland’s only BERNINA certified technician. We service and repair all brands of sewing machines and overlockers, with the only caveat being we can only source manufacturer parts for Bernina and bernette machines.

Our goal in the Bernina Northland Service and Repair department is to have your machine running smoothly and efficiently as quickly as possible.

Proper maintenance can mean the difference between years of loving your machine or years of frustration. BERNINA recommends an annual service for all machines or approximately every 1 million stitches with the expectation that machine owners clean and oil their machine every 10-12 hours of stitching. This means if you are a power user, it is recommended to service your machine more frequently.

FAQ:

During every full service we remove the covers and clean out all lint, fuzz, broken needle bits, pins, and every other foreign object not meant to behind the covers. We remove the old grease and oil and replace it with BERNINA oil and grease. We also perform all the service checks to make sure your machine is running smoothly. If the machine is an electronic model, we will check the firmware version, and if it requires an update, we will complete that for you (Bernina and bernette Machines only.)

Please include your power cord, foot control, the foot you are currently sewing with, and bobbin-case.  You can leave all other accessories at home. If you require your automatic button-hole foot recalibrated, please also include it as well.

We aim to get machines ready for pickup by the owner as quickly as possible.

A basic clean and oil maintenance session with no major issues is usually completed within 5 days. A full service or a repair where there are issues or parts required may take three to four weeks, depending on workshop volume. 

If you are coming in from out of Whangarei district or absolutely cannot be without your machine while it is with us, call us and schedule an appointment (The timing of a scheduled appointment will depend on the current workload and day, but will be in line with the current wait time.)

At Bernina Northland we proudly offer on-site machine servicing and repairs with Nick, our in-house machine technician. Yes, we service all sewing machine brands.

Bernina Northland’s in-house sewing machine specialist, Nick is the only fully certified Bernina and bernette technician in Northland – keeping your sewing machine or overlocker in optimum condition.

Here at Bernina Northland we naturally specialise in Bernina Sewing Machines, but we are happy to service all makes, models and ages of sewing machines for our customers.

So, whether you have a Pfaff or a Singer, a Brother or a Husqvarna, we will keep your machine operating at optimum condition

Machines we service include:

  • Bernina
  • bernette
  • Janome
  • Brother
  • Pfaff
  • Husqvarna
  • Singer

If you don’t see your brand above, don’t worry – give us a call and we are more than likely going to be able to assist!

We are proud Bernina approved exclusive stockists for Northland. We, as such, not only sell, stock and teach on Bernina Sewing Machines, we believe Bernina are the best machines on the market due to their ease and comprehensive build quality as well as functionality.

As such we only source manufacturer parts for Bernina and bernette machines.

Regular maintenance of your sewing machine or overlocker can make the difference between years of loving your machine or years of frustration, that’s why we at Bernina Northland recommend an annual service for all sewing machines and overlockers (that’s approximately every 1 million stitches!).

We also recommend you clean and oil your machine at home every 10 – 12 hours of stitching following the guidelines provided in your machine manual

All BERNINA sewing machines and overlockers have 2 free annual services included from the date of sale. All bernette sewing machines and overlockers have 1 free service from the date of sale.

To support regular maintenance of sewing machines and overlockers Bernina Northland provides Gold, Silver and casual categories within our pricing structure.

Regular Machine Service ScheduleCost incl GST
Bernina/bernette Machine Service
Working machine, standard service, includes assessment to identify if any work beyond a service is required. 

Gold Service annual service
Silver Service bi-annual service
First and/or second year annual service – free (per warranty card)


$50:00 )    + parts
$70:00 )    as required         
Casual Machine Service and Repair ScheduleCost incl GST
Bernina/bernette + any other brand Machine Service and Repair
Machine servicing or if not fully working and/or requires repair work Charged per hour (minimum 1 hour + assessment fee/deposit, then per half hour) plus parts. 

NB: We cannot source manufacturer parts for other brand machines, so repair work is offered only on the basis of the existing machine as delivered to Bernina Northland.

$60.00 p/hour   + parts as required
  • When you bring your sewing machine to Bernina Northland, we ask you to provide information about how your sewing machine is currently operating so we can quickly identify and focus on those areas requiring additional attention.
  • All lint, fuzz, broken needle bits, pins and other foreign matter that is not meant to be in your machine is meticulously removed.
  • Old grease and oil are removed and replaced with fresh BERNINA oil and grease. All relevant service checks and alterations are made to ensure your sewing machine is running smoothly.

If unexpected issues are discovered, the team at Bernina Northland will contact you to discuss the options available before continuing.

  • Final testing is completed to ensure your machine is in optimum condition and a sewing sample is stitched before you are advised your sewing machine is ready
  • Many hours of trouble free sewing await.
  • When you bring your overlocker to Bernina Northland, we ask you to provide information about how your overlocker is currently operating so we can quickly identify and focus on those areas requiring additional attention.
  • All lint, fuzz, broken needle bits, pins and other foreign matter that is not meant to be in your machine is meticulously removed.
  • Old grease and oil are removed and replaced with fresh BERNINA oil and grease. All relevant service checks and alterations are made to ensure your overlocker is running smoothly.

If unexpected issues are discovered, the team at Bernina Northland will contact you to discuss the options available before continuing.

  • Final testing is completed to ensure your overlocker is in optimum condition and a sewing sample is stitched before you are advised your sewing machine is ready
  • Many hours of trouble free sewing await.

Please include:

Power cord and Foot pedal

The main foot you use

The bobbin case for front loading sewing machines.

*If you want the buttonhole foot to be recalibrated, please also include the buttonhole foot.

All other accessories can be left at home.

If your sewing machine is other than a Bernina or bernette please also include a bobbin.

At Bernina Northland, we aim to have your sewing machine or overlocker ready for pick up as quickly as possible. While the timeframe is entirely dependent on workload and the attention your machine needs, expect 10-15 working days on average. We ensure they are fully tested before returning to you, so to ensure hassle free sewing for the year ahead.  We will give you an estimated timeframe on receipt of your machine. 

Yes, you can!

Please phone us to discuss the options available.

We Would Be Happy To Meet You.
Visit us in our shop hours.